Messaging Terms

1. The programme

Nexphoria Research LLC operates a text-messaging programme to coordinate care for people who have started an assessment or hold an active protocol. Messages are transactional and service-related. We do not run an SMS marketing programme and we do not send promotional offers by text.

You are enrolled only if you give express written consent — by ticking the messaging box on our intake or contact form, or by texting us first. Consent is not a condition of purchase or of care. Declining messages does not affect your eligibility, your assessment, or anything a physician decides.

2. What we send

Assessment and account notifications — confirmation that your intake was received, and requests for missing information.

Clinical coordination — messages from your care team, prescription and refill status, and dose-review reminders.

Laboratory scheduling — panel booking, collection reminders, and notice that results are ready to view.

Shipment notifications — dispatch confirmation, cold-chain tracking, and delivery updates.

Customer support — replies to questions you send us.

3. Frequency and cost

Message frequency varies. Volume depends on where you are in your protocol — an active lab or shipment week carries more messages than a quiet one. Message and data rates may apply. Charges come from your mobile carrier, not from us; check your plan if you are unsure what your carrier charges for text messages.

4. Stopping messages

Reply STOP to any message to unsubscribe. You will receive a single confirmation and then no further messages.

Opting out stops text messages only. We will still reach you by email about anything your care requires — a prescription decision, a lab result, or a safety notice — because those communications are part of the medical service rather than the messaging programme.

5. Getting help

Reply HELP to any message for assistance, or email [email protected].

You can also reach us by phone at (929) 728-2869.

6. Carriers and delivery

Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and your device, and messages may not be available on every carrier or handset. Never rely on a text message for anything urgent. If you are having a medical emergency, call 911 or go to the nearest emergency department.

7. Your mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We share the mobile number you provide only with the vendors that deliver the messages on our behalf, and only for that purpose, under contract. Our full data practices — what we collect, how long we keep it, and your rights over it — are set out in our Privacy Policy.

8. Changes and contact

We may update these terms; material changes will be posted here before they take effect. Questions about the messaging programme go to [email protected]. Nexphoria Research LLC, 670 Flushing Ave, Brooklyn, NY 11206.